Bon Jovi's song 'The More Things Change' plays off Alphonse Karr's quote 'The more things change, the more they are the same.' Yet, technology improvements have caused knowledge to double every hundred years in 1900 to double every thirteen months today. This rate of change will only speed up ' and eat us up ' unless we learn how to manage the levers we have. There is no better time than right now to evaluate your company's rate of change.
Our natural inclination is to move faster while seeking to control a situation. Speed and control usually play against each other unless you're driving a high performance racecar. But pit crews will tell you that performing quickly and with utmost precision requires operational efficiency and behavioral effectiveness.
Many books speak about being operationally efficient. The hard part is actually doing it. Being operationally efficient requires consistent attention to detail while staying in sequence to a process. Teams need to respect and trust the process believing it will lead them to the best final result. Skipping steps, skimping on exactness, and accepting good enough will eventually catch up and cause the end result to be below grade.
Behavioral effectiveness is drawing out the emotional energy stored up in team members to be the best they can be and strive to achieve. The leader must create an environment that promotes what the team needs to perform at high levels ' candid communication, role and goal clarity, trust and trustworthiness, vulnerability, and a sense of worth. Without a behaviorally effective environment, an operationally efficient process will just be a process with limited results.
Take a few minutes to remind yourself of your 2015 targets, strategies and agreed actions. Then evaluate each according to your view of being operationally efficient and behaviorally effective. Give a score of + for good, – for poor or +/- for mediocre.
When done, ask the question 'What's a better way to …?' to yourself and your team. Then, take corrective actions.